Delivery
Mainland UK & Northern Ireland delivery (excluding Channel Islands)
Our delivery and packing service for all orders up to £50 is based on weight. The delivery charge will include insurance should your goods be lost or damaged en route. For all mainland UK orders over £50, delivery is FREE of CHARGE. We aim to prepare your order within 5 working days of receipt and deliver your goods within the following 5 working days. However please allow one further week in case of any unforeseen delays. Please note on some occasions, products may be out of stock, in which case your order will either be part-shipped, including advice on when the rest of the order will be despatched, or we will inform you that your order is being held until a date when the stock is due to arrive.
Delivery for outside of the U.K will need to be confirmed, please contact us.
If you would rather process your payment over the telephone, rather than PayPal, please phone us on 01736 796217.
Islands, Scottish Highlands
Deliveries can sometimes cost more. In the event that we believe an order to be uneconomic, we will contact you prior to dispatch if it is necessary to levy a surcharge. Please contact us should you have any queries.
Express Delivery (Mainland UK only, excluding Highlands)
We will send your order to arrive wihin 2/3 working days. Express deliveries may require a signature.
Trade descriptions
We have made every effort to ensure photography, descriptions and details are accurate. However, slight differences in colours and textures may occur and manufacturers’ product specifications may change slightly after going to press. Please note all measurements are approximate.
Security
All of your transactions with The Painted Bird online are secure. The secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the Internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default.
The Painted Bird Guarantee
We really want you to be delighted with the quality of our goods,but if anything does not meet with your satisfaction, please return the items within 14 days for an exchange or full refund of the purchase prices. Returned items must be unused / unopened and in their original packaging, when trying on garments labels should not be removed and they should be replaced in the original packaging to return wherever possible. Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, this returns policy does not apply to goods which, by reason of their nature cannot be returned; i.e. earrings for pierced ears and perishable goods. Also we cannot accept the return of CDs, DVDs, tapes or other recording media,software or videos where the seal is broken.
Order confirmation
Once you have placed an order we will send you confirmation of your order by e-mail.
Stock availability
We do endeavour to hold as much stock as possible. However it is occasionally the case that only a limited amount of stock is available due to the specialist nature of either the goods or the suppliers. In some cases an item may prove to be extremely popular and we may have sold out of this item. If stock is not available for any reason then we will keep you informed.
Prices
All our prices include VAT, charged at current rates. All prices are displayed in UK pounds sterling.
Customer service
Queries about any of the products or progress of an order please email us at enquiries@thepaintedbird.co.uk or phone us on 01736 796217. For store opening times, please refer to the 'contact us' link at the top.
Privacy
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by Data Protection legislation, we adhere to strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We are committed to protecting your privacy, and use the information we collect on the site only to make online shopping at The Painted Bird possible and to improve your overall shopping experience. By using our Web site, you consent to the collection and use of this information by The Painted Bird. If we decide to change our privacy policy, we will post those changes on this site so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Trading address
The Painted Bird
3 Fore Street
St.Ives
Cornwall
TR26 1AB
U.K. Business Type: Partnership
VAT registration number: GB:591521539
